Uber puts all 30,000 employees on ChatGPT Work
Uber expands its OpenAI partnership, deploying ChatGPT Work to all 30,000 global employees following an initial pilot with 1,000 workers earlier this year.
Stock photo for illustration only, not from the actual event
- Uber expands OpenAI partnership to roll out ChatGPT Work to 30,000 employees
- The company previously piloted the tool with 1,000 workers across departments
- Eighty percent of early users during the pilot were non-engineers
- OpenAI is rapidly scaling its enterprise business to compete with Anthropic
Uber has announced a major expansion of its partnership with OpenAI, confirming that its entire global workforce of approximately 30,000 people will now utilize ChatGPT Work. This move marks a significant internal technological upgrade for the ride-sharing giant.
ChatGPT Work was originally introduced back in July as an enterprise-focused AI agent designed for corporate teams to deploy across various operational workflows.
Stock photo for illustration only, not from the actual event
Prior to this company-wide rollout, Uber ran a pilot program earlier this year involving 1,000 employees drawn from multiple departments, including finance, operations, and product teams.
"a majority of the early adopters — some 80% — were non-engineers"
Sumanth Sukumar, Uber's VP of engineering
Sumanth Sukumar, Uber's VP of engineering, told TechCrunch that the vast majority of these early adopters—specifically around 80%—were non-engineers, highlighting the tool's broad applicability across standard business functions.
Deploying enterprise-grade AI tools to an entire workforce signals a broader industry trend where artificial intelligence is no longer restricted to technical development teams. By integrating AI agents into everyday workflows for non-technical staff, large corporations aim to streamline operational efficiency and automate routine administrative tasks.
Meanwhile, OpenAI has been moving aggressively to scale its enterprise operations amid intense competition with its primary rival, Anthropic. Once predominantly recognized as a consumer-facing brand, the ChatGPT creator has quickly captured strong loyalty among corporate clients while competing AI firms strive to keep pace.
Source: TechCrunch
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