Baroness Casey criticizes UK social care system
Baroness Louise Casey warns that England lacks clear stewardship for social care, leading to a postcode lottery and high costs.

Stock photo for illustration only, not from the actual event
- Baroness Louise Casey highlights unstructured growth in UK care services.
- Postcode lottery creates unequal service levels across different regions.
- Self-funders face care charges averaging 40% higher than council rates.
- Final recommendations from the commission are due next summer.
Care services for older people and adults with disabilities in England have evolved in an uncontrolled and unintended manner, contrasting sharply with the deliberate design of the NHS back in 1948, according to Baroness Louise Casey. Leading a major review, she pointed out that this unstructured development has resulted in a postcode lottery, where individuals experience drastically different wait times, assessment processes, and support levels depending entirely on where they live.
Baroness Casey also drew attention to the financial burden placed on individuals who fund their own care. Because social care is means-tested, those paying out of pocket are charged on average 40% more than what local councils pay for the care they arrange. Furthermore, essential care services such as home adaptations and personal hygiene assistance are undervalued, a failing underscored by findings from the recent Covid inquiry report regarding social care homes.

Stock photo for illustration only, not from the actual event
Research published by her commission reveals that England stands as an international outlier for lacking a clear system of stewardship for social care, unlike peer nations such as France and Germany. She described the market as being dominated by private providers, while likening the regulator, the Care Quality Commission, to a spectator at the site of a car crash.
Despite the challenges, the commission was established by the Starmer government following ongoing debates over long-term reform. Reflecting on the path forward, Baroness Casey emphasized the need for collective action to overhaul the sector.
"Together, we can build a new settlement for care. One based on values I still believe this country shares – decency, contribution and a duty to care for our neighbours, our loved ones and ourselves."
Baroness Louise Casey
The ongoing crisis in English social care exposes deep structural fractures between acute health services and long-term community support. As the private provider market expands without robust oversight, policymakers face immense pressure to bridge the funding gap between state-supported care and self-funded individuals to ensure a sustainable national framework.
Her final recommendations regarding services for older people and adults with disabilities, including care homes, are scheduled for publication next summer.
Source: BBC Health
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