Thailand's Mo Phrom App Under Fire: MoPH Investigates 400+ Claims
The Ministry of Public Health is investigating the Mo Phrom application after receiving over 400 complaints regarding unauthorized medical treatment records.
Stock photo for illustration only, not from the actual event
- The Ministry of Public Health is investigating over 400 complaints concerning inaccurate medical records on the Mo Phrom app.
- Public Health Minister Phiphat Ratchakitprakarn confirmed the core system operates normally and expects clear answers within two weeks.
- Pathum Thani's Prachatipat Hospital was found to have a clerical error in data entry regarding unrendered services.
On July 27, 2026, Public Health Minister Phiphat Ratchakitprakarn addressed public grievances at the Ministry of Public Health regarding citizens finding medical treatment records on the "Mo Phrom" application that did not belong to them. Several complainants discovered records indicating visits to a hospital twice, despite never having visited, met a doctor, or received medicine from that facility. The application was originally launched during the COVID-19 pandemic to consolidate citizen health databases and return health data directly to the public.
Phiphat explained that Mo Phrom evolved from a data aggregator into a platform enabling users to book doctor appointments, vaccinations, and hospital services. Visit records are transmitted back to the application from various healthcare providers, including sub-district health promoting hospitals (RPST), private hospitals, and Ministry of Higher Education, Science, Research and Innovation (MHESI) affiliated hospitals, with ongoing efforts to integrate National Health Security Office (NHSO) data as well.
Addressing the discrepancies, Phiphat stated they could stem from data entry errors, misunderstandings, mobile medical units operating off-site without patient awareness, or potentially fraudulent billing. Citizens noting inaccuracies can report them directly via the app, prompting the backend system to hide the entry from public view while retaining the raw data for ongoing investigations.
Stock photo for illustration only, not from the actual event
"I insist that Mo Phrom operates normally and serves as an application that displays this data to establish transparency."
Dr. Wijak Kanjanauthai, Director of the Digital Health Division, added that most healthcare facilities use ID card verification kiosks, but off-site mobile services may rely on manual data entry, leading to potential mistakes. The feedback channel gathered approximately 400 entries on July 26, which are currently being reviewed daily.
Context and Analysis: The "Mo Phrom" application represents a cornerstone of Thailand's digital health infrastructure, transforming personal health data accessibility. Allowing citizens to audit their treatment history and flag discrepancies through crowdsourced feedback establishes a critical mechanism for government service transparency. However, integrating massive databases across diverse hospital networks inherently faces challenges regarding data entry standardization and synchronization lags, underscoring the necessity for the Ministry to rapidly secure system vulnerabilities to maintain public trust.
Meanwhile, Permanent Secretary for Public Health Dr. Somruk ChuSaman stated that an investigation into Prachatipat Hospital in Pathum Thani Province revealed a clerical recording error. While the first medical service was legitimate, the second was unrendered yet mistakenly logged, generating a prescription dispensing record without actual service or disbursement. Authorities are expanding inspections to Roi Et and Udon Thani, anticipating a comprehensive clarification within two weeks.
Source: Khaosod Politics
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