Brian Chesky Commits to Launching an AI Agent in 2027

After years of discussing the vision of an artificial intelligence concierge, Airbnb co-founder and CEO Brian Chesky has locked in a firm timeline. Speaking via video appearance at the Skift Global Forum on Wednesday, he announced that the home-sharing platform will officially launch its own AI agent.

Chesky explicitly invited the audience to hold him accountable to the statement, reiterating that next year the company will roll out the agent. He stressed that the new user interface will be vastly different and significantly richer than a traditional text-based chatbot.

This distinct product strategy explains why Airbnb has refrained from integrating direct bookings inside ChatGPT like some of its competitors have done. Chesky argues that text-only conversations are a poor match for travel shopping, where users need to browse through numerous properties and message hosts prior to confirming a reservation.

Stock photo for illustration only, not from the actual event

"Next year we will launch our agent"

Brian Chesky

Alongside its AI developments, Airbnb is softening its historical resistance to traditional hospitality sectors. Chesky noted that the platform can build a massive hotel business starting with independent boutique properties before opening up to major brands like Marriott and Hilton, alongside confirmed plans to introduce flight bookings in the future.