FCC plans robocall scorecard to grade phone companies
The FCC is developing carrier scorecards featuring call-blocking stats and customer complaint data to grade telecom companies on spam mitigation.
Stock photo for illustration only, not from the actual event
- The FCC plans to introduce carrier scorecards for telecom companies
- Metrics will include call-blocking statistics and customer complaints
- The initiative aims to pressure providers into better spam mitigation
The Federal Communications Commission (FCC) is advancing new regulatory measures to protect consumers from unwanted phone nuisances by planning a dedicated scorecard system for telecommunications carriers to evaluate their spam-blocking performance.
This evaluation system is designed to provide greater transparency regarding how effectively different mobile and landline providers handle unwanted calls and protect their networks from being exploited by automated dialers.
Implementing a public scorecard leverages market reputation as a regulatory tool. By grading carriers openly on their spam mitigation efficacy, the FCC creates direct incentives for telecom operators to upgrade their filtering algorithms and streamline customer support workflows.
Key performance indicators slated for inclusion in the scoring matrix involve:
- Call-blocking statistics and success rates
- Aggregated data regarding customer complaints
Source: Ars Technica
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